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Surviving Friendly Fire: 8 Tips for Dealing with Unfair Criticism
Sooner or later…sooner if you’re in a leadership position…you will get wounded by “friendly fire”— unfair criticism from a boss or colleague. Friendly fire comes in all shapes and sizes. Sometimes it...
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The 1 Thing Every Employee Needs That Most Bosses Don’t Know How to Give
Every employee needs candid (yet caring) feedback about her performance, but most bosses shudder in fear at the thought of having that tough conversation. I’m the first to admit that having a...
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How to Give Feedback That Builds Trust in a Relationship
Giving feedback to someone is a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you deliver the feedback with competence and care, the level of trust in your...
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One Thing Employees Want But Don’t Get Enough of at Work
I don’t have an exact count, but over the years of conducting training classes on Building Trust or speaking to large groups about trust and leadership, I’ve worked with thousands of employees around...
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Confronting Poor Performance is a “Moment of Trust”– 5 Steps for Success
Addressing poor performance with an employee presents a leader with a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you handle the situation with competence...
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The 1 Thing That Makes Feedback Work and 4 Ways to Get It
Feedback has become the dreaded and dirty “F” word at work. No one wants to receive it, most fear giving it, yet everyone needs it in order to grow and improve. So, what do we do? Abandon feedback...
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